Terms & Conditions
Last updated: July 31, 2026
These Terms govern your use of HK Infoway WhatsApp Business Console (the “Service”), operated by HK Infoway Technologies (“we”, “us”). By creating an account or signing in, you agree to these Terms. If you do not agree, do not use the Service.
1. What the Service does
The Service is a business messaging console. It lets an authorised administrator of a business connect a WhatsApp Business Account, manage message templates and phone numbers, and send and receive messages with customers through the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc.
2. Accounts and eligibility
- You must be at least 18 years old and authorised to act for the business you connect.
- You are responsible for the confidentiality of your login credentials and for all activity under your account.
- Notify us immediately at support@hkinfoway.com if you suspect unauthorised access.
3. Connecting Meta and WhatsApp accounts
When you connect your Facebook or WhatsApp Business Account, you grant the Service permission to act on your
behalf for the scopes you approve: public_profile, whatsapp_business_management and
whatsapp_business_messaging. You may disconnect at any time from your Meta Business Settings or
by contacting us; access tokens are then revoked and deleted.
4. Acceptable use
You agree to comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms and all applicable law. In particular, you must not:
- message people who have not given you prior opt-in consent to be contacted on WhatsApp;
- send spam, bulk unsolicited promotions, or content that is unlawful, deceptive, hateful or harassing;
- use the Service to collect or process data unlawfully, or to impersonate another person or business;
- attempt to disrupt, reverse engineer or gain unauthorised access to the Service or its infrastructure.
You must honour opt-out requests promptly and maintain records of consent for the people you message.
5. Your content
You retain ownership of the messages and business information you submit. You grant us a limited licence to process that content solely to operate the Service on your behalf.
6. Fees
Conversations initiated through the WhatsApp Business Platform may be charged to you by Meta according to Meta’s published pricing. Any fees for the Service itself are set out in your order form or subscription page.
7. Suspension and termination
We may suspend or terminate access if you breach these Terms, if required by Meta, or if your use creates legal or security risk. You may stop using the Service at any time; on termination we delete or de-identify your data as described in our Privacy Policy.
8. Disclaimers and liability
The Service is provided “as is”. We do not guarantee uninterrupted delivery of messages, which depends on Meta’s platform and on network conditions. To the maximum extent permitted by law, our aggregate liability arising out of the Service is limited to the fees you paid us in the twelve months before the claim.
9. Changes
We may update these Terms. Material changes will be announced in the console or by email at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.
10. Contact
HK Infoway Technologies — support@hkinfoway.com